Informativa sui rimborsi

 

100 day trial

We make sure you love what you buy. So we offer an in-home trial for all products shown on our website. For 100 days.

Just contact us within 100 days of receiving your order, and we'll let you know how to return it, or arrange a pickup. Once it gets back to us, we will refund you. 

For discounted products with a reduced price, the standard EU return conditions of 2 weeks apply.

Free returns

If you don't like what you bought, we will ship back the product for free and offer a full refund. This offer is valid for our standard catalogue pieces, not for custom orders.

The only thing we ask is that the items have to be returned undamaged and adequately repackaged.

What if the item is damaged when it arrives?

It is very important that you inspect your order upon delivery, because we will ask you to sign a form confirming that the delivered goods are in good condition. If you're not happy, make a note with the delivery company so it's on record and accept the delivery. Please contact us within 24 hours via email and send us photos and any other information you can provide, 

Our team will carefully look at your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or send you a replacement piece.

For all collections, the product needs to be disassembled and repackaged.

How long will my refund take?

For security reasons, we can only make refunds to the original payment method you used to place your order. Depending on the used methods, refunds may take between 3 and 10 working days. (After the date at which the item has gotten back to us).